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  1. Arcadia Support Center
  2. Billing
  3. Billing

Billing

  • What is My Local Utility's Payment Policy During COVID-19?
  • Arcadia's statement on COVID-19: How we're responding to the coronavirus
  • How does billing work if Arcadia manages my utility bills?
  • How is my bill date determined?
  • How to work from home without raising your electric bill
  • How do I delay a payment?
  • How does billing work if I pay my own utility bill?
  • What is an Arcadia statement?
  • Can I change my bill date if Arcadia manages my utility charges?
  • Do I need to pay my bills myself once I join Auto-Pay?
  • When will I receive my first bill?
  • Will I still receive bills from my local utility if I join Bill Pay?
  • What if I accidentally pay my utility directly?
  • When do you send my payment to my utility?
  • What if my gas and electric bill are combined?
  • Why is my bill so high?
  • Why haven’t I been enrolled in Bill Pay?
  • Can I keep my programs with my local utility?
  • Can I get a paper statement?
  • Why can’t I add my checking account?
  • Still have questions? Contact us!
  • Monday – Friday / 9am – 5pm ET / (866) 526-0083
  • Submit a request via email