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What is My Local Utility's Payment Policy During COVID-19?

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David
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*This list will be updated as utility policies change. Utilities are listed alphabetically. Click on your utility’s name to access their website for the latest information.  

 

AEP Kentucky Power

  1. Offering Payment Extensions and Extended Payment Agreements.
  2. Advises contacting customer service if customers cannot make bill payments, to inquire about payment assistance including LIHEAP and Emergency Rental Assistance.

AEP OH

  1. Has a “Neighbor to Neighbor” fund to provide financial assistance grants for electric bills. Apply online.
  2. Lists several financial assistance options, including: LIHEAP, PIPP Plus, payment extensions and payment arrangements.
  3. Advises contacting customer service if customers cannot make bill payments, to inquire about payment assistance.

AEP SWEPCO AR

  1. Has a “Neighbor to Neighbor'' fund to provide financial assistance grants for electric bills. More information here.
  2. Lists several financial assistance options, including: Payment Extensions, Payment Agreements, and Emergency Rental Assistance.
  3. Advises contacting customer service if customers cannot make bill payments, to inquire about payment assistance.

AEP SWEPCO LA

  1. Has a “Neighbor to Neighbor'' fund to provide financial assistance grants for electric bills. More information here.
  2. Lists several financial assistance options, including: Payment Extensions, Payment Agreements, and Emergency Rental Assistance.
  3. Advises contacting customer service if members cannot make bill payments, to inquire about payment assistance.

AEP SWEPCO TX

  1. Has a “Neighbor to Neighbor'' fund to provide financial assistance grants for electric bills. More information here.
  2. Lists several financial assistance options, including: Payment Extensions, Payment Agreements, and Emergency Rental Assistance.
  3. Advises contacting customer service if members cannot make bill payments, to inquire about payment assistance.

AEP TN

  1. Has a “Neighbor to Neighbor'' fund to provide financial assistance grants for electric bills. More information here.
  2. Lists several financial assistance options, including: Payment Extensions, Payment Agreements, and Emergency Rental Assistance.
  3. Advises contacting customer service if members cannot make bill payments, to inquire about payment assistance. Encourages looking into LIHEAP.

AEP VA

  1. Has a “Neighbor to Neighbor'' fund to provide financial assistance grants for electric bills. More information here.
  2. Lists several financial assistance options, including: Payment Extensions, Payment Agreements, and Emergency Rental Assistance.
  3. Advises contacting customer service if members cannot make bill payments, to inquire about payment assistance. Encourages looking into LIHEAP.

Alabama Power

  1. Encourages customers to look into Project SHARE and The Alabama Business Charitable Trust Fund.
  2. Also offers Low Income Assistance for energy bills.
  3. Customers who are affected and have difficulty paying their bills should contact Customer Service.

Alliant IA

  1. Offers Payment Plans and Payment Arrangements.
  2. Lists other financial resources to look into, including: LIHEAP, Rent and Utility Assistance Program, and Hometown Care Energy Fund.

Alliant WI

  1. Offers Payment Plans and Payment Arrangements.
  2. Lists other financial resources to look into, including: WHEAP, Rental Assistance Program, Keep Wisconsin Warm/Cool Fund, and Hometown Care Energy Fund.

Ameren IL

  1. Encourages looking into several financial assistance options, including: LIHEAP, Fresh Start, Warm Neighbors Cool Friends, and Hardship Grants.
  2. Offering Deferred Payment Arrangements, Budget Billing, Pick a Due Date, and Flex Pay Options.
  3. If members have difficulty paying their bill, they are encouraged to contact customer care.

Ameren MO

  1. Offering a “Clean Slate” Program to help customers pay off past due balances.
  2. Encourages looking into financial assistance options, including: SAFHR, LIHEAP, Keeping Current, Dollar More, and Payment Agreements.
  3. If members have difficulty paying their bill, they are encouraged to contact customer care.

Appalachian Power OH

  1. Offering Payment Extensions and Extended Payment Agreements.
  2. Advises contacting customer service if customers cannot make bill payments, to inquire about payment assistance including LIHEAP.

Appalachian Power VA

  1. Has a “Neighbor to Neighbor'' fund to provide financial assistance grants for electric bills. More information here.
  2. Lists several financial assistance options, including: Payment Extensions, Payment Agreements, and Emergency Rental Assistance.
  3. Advises contacting customer service if customers cannot make bill payments, to inquire about payment assistance. Encourages looking into LIHEAP.

Appalachian Power WV

  1. Has a “Neighbor to Neighbor'' fund to provide financial assistance grants for electric bills. More information here.
  2. Lists several financial assistance options, including: Payment Extensions, Payment Agreements, and Emergency Rental Assistance.
  3. Advises contacting customer service if customers cannot make bill payments, to inquire about payment assistance. Encourages looking into LIHEAP.

Arizona Public Service

  1. Waiving late fees.
  2. Offers Crisis Bill Assistance and an Energy Support Program.
  3. Lists several financial assistance options, including: LIHEAP, Project SHARE and 2-1-1 Arizona.
  4. Also suggests switching service plans.

Atlantic City Electric

  1. Offering Budget Billing, Payment Arrangements, and a Gift of Energy Program.
  2. Encourages looking into financial assistance options, including: LIHEAP, Universal Service Fund, PAGE, Good Neighbor Energy Fund, and Lifeline.

Avista ID

  1. Offering expanded Payment Arrangement options and Comfort Billing.
  2. Encourages looking into financial assistance options, including: the Idaho Housing Preservation Program and Idaho Home Energy Assistance.

Avista WA

  1. Offering expanded Payment Arrangement options and Comfort Billing.
  2. Encourages looking into financial assistance options, including: State Grants and Loans.

Baltimore Gas and Electric

  1. Expanded billing options including elimination of down payment for payment arrangements and extensions of payment periods.
  2. Offers Due Date Extension and lists payment assistance options such as EUSP, MEAP, USPP, the Fuel Fund, 2-1-1 Maryland, and LIEEP.
  3. Encourages customers to reach out directly to BGE to discuss payment options.

Central Hudson

  1. Temporarily suspending service disconnections to lessen any hardship the COVID-19 pandemic may have on customers. 
  2. Lists several financial assistance options, including: Deferred Payment Agreements, HEAP, Budget Billing, Discounts, Good Neighbor Fund, and Third Party Notification.
  3. Encourages reaching out to customer service if concerned about bill payment.

Central Maine Power

  1. Lists several financial assistance options, including: HEAP, Electricity Lifeline, Emergency Rental Assistance, and Arrears Management.
  2. Encourages members to call Customer Service regarding financial difficulties. 

Commonwealth Edison

  1. Lists several financial assistance options, including: Payment Arrangements, LIHEAP, Residential Special Hardship, and CHAMP.
  2. Suggest customers reach out to inquire about payment arrangements and energy assistance options.

Consolidated Edison

  1. Not turning off Residential customers’ service for those that experienced a change in financial circumstance, until May 25th.
  2. Offering payment agreements and waiving late fees/card fees. 
  3. Lists several financial assistance options, including: Level Payment Program, HEAP, and Energy Share.
  4. Walk-in centers are closed.

Consumers Energy

  1. Suggests members with difficulty paying contact Customer Service.
  2. Lists several financial assistance options, including: Care Program, Budget Plan, MEAP, One Time and Longer Term Assistance. 

AES Ohio (Dayton Power and Light)

  1. Offering 2 different payment agreements: 9 month and 6 month.
  2. Will not apply late fees for those with payment agreements. 
  3. Members in PIPP plans who fall behind on payment agreements will remain eligible. 
  4. Will not require an upfront security deposit to connect service.
  5. Encourages members to use customer service functions online and through DP&L’s automated voice phone system.

Delmarva DE

  1. Working with members on an individual basis to reconnect service.
  2. Lists several financial assistance options, including: Budget Billing, Payment Arrangements, Gift of Energy Program, LIHEAP/DEAP, and the Good Neighbor Energy Fund. 

Delmarva MD

  1. Working with members on an individual basis to reconnect service.
  2. Lists several financial assistance options, including: Budget Billing, Payment Arrangements, Gift of Energy Program, LIHEAP/MEAP, EUSP, USPP, and the Good Neighbor Energy Fund. 

Dominion

  1. Lists several financial assistance options, including: Short-Term Payment Extensions, Long-Term Payment Plans, Social Services Programs via the State of Virginia, EnergyShare, Budget Billing and Third-Party Notice. 
  2. Members should contact Dominion if struggling to pay their bill or if they need to inquire about energy assistance.

DTE

  1. Offering personalized service protection via payment plans.
  2. Encourages seeking out State Emergency Relief. 
  3. Lists several financial assistance options, including: a Shutoff Protection Program, Medical Hold Policy, and Low Income Self-Sufficiency Plan.
  4. Suggests contacting customer service for energy assistance options.

Duke Energy IN

  1. Online request form for payment arrangements.
  2. Lists several financial assistance options, including: Helping Hand, EAP, LIHEAP, and Third Party Notification.
  3. Contact customer service to explore assistance plans.

Duke Energy NC

  1. Offering payment arrangements and extensions.
  2. Lists several financial assistance options, including: Share the Warmth, Energy Neighbor Fund, Helping Hand, and Cooling Assistance.
  3. Relaxing their usual timelines for payment arrangements.
  4. Contact customer service to explore assistance plans.

Duke Energy KY

  1. Offering payment arrangements and extensions.
  2. Lists several financial assistance options, including: Share the Warmth, Energy Neighbor Fund, Helping Hand, and Cooling Assistance.
  3. Relaxing their usual timelines for payment arrangements.
  4. Contact customer service to explore assistance plans.

Duke Energy OH

  1. Online request form for payment arrangements.
  2. Lists several financial assistance options, including: HeatShare, Percentage of Income Program, LIHEAP, and Third Party Notification.
  3. Contact customer service to explore assistance plans.

Duke Energy Progress FL

  1. Offering payment arrangements and extensions.
  2. Relaxing their usual timelines for payment arrangements.
  3. Lists several financial assistance options, including: LIHEAP and Energy Neighbor F.
  4. Contact customer service to explore assistance plans.

Duke Energy Progress NC

  1. Offering payment arrangements and extensions.
  2. Lists several financial assistance options, including: Share the Warmth, Energy Neighbor Fund, and Cooling Assistance.
  3. Relaxing their usual timelines for payment arrangements.
  4. Contact customer service to explore assistance plans.

Duke Energy Progress SC

  1. Offering payment arrangements and extensions.
  2. Lists several financial assistance options, including: Share the Warmth, Energy Neighbor Fund, Helping Hand, and Cooling Assistance.
  3. Relaxing their usual timelines for payment arrangements.
  4. Contact customer service to explore assistance plans.

Duke Energy SC

  1. Offering payment arrangements and extensions.
  2. Lists several financial assistance options, including: Share the Warmth, Energy Neighbor Fund, Helping Hand, and Cooling Assistance.
  3. Relaxing their usual timelines for payment arrangements.
  4. Contact customer service to explore assistance plans.

Duquesne

  1. Lists several financial assistance options, including: payment arrangements, budget billing, Customer Assistance Program, Dollar Energy Fund, Rental Assistance, and LIHEAP.
  2. Encourages contacting customer service for more information.

Entergy AR

  1. Offering payment extensions and payment arrangements.
  2. Lists several financial assistance options, including: Level Billing, LIHEAP, Federal Rental Assistance, and Power to Care.
  3. Encourages contacting customer service for more information.

Entergy LA

  1. Offering payment extensions and payment arrangements.
  2. Lists several financial assistance options, including: Level Billing, LIHEAP, Emergency Deferred Billing Program, Federal Rental Assistance, and Power to Care.
  3. Encourages contacting customer service for more information.

Entergy LA: Gulf States

  1. Offering payment extensions and payment arrangements.
  2. Lists several financial assistance options, including: Level Billing, LIHEAP, Emergency Deferred Billing Program, Federal Rental Assistance, and Power to Care.
  3. Encourages contacting customer service for more information.

Entergy LA: New Orleans

  1. Offering payment extensions and payment arrangements.
  2. Lists several financial assistance options, including: Level Billing, LIHEAP, Third Party Notification, Federal Rental Assistance, and Power to Care.
  3. Working with members on payment arrangement options.

Entergy MS

  1. Offering payment extensions and payment arrangements.
  2. Lists several financial assistance options, including: Level Billing, LIHEAP, Federal Rental Assistance, and Power to Care.
  3. Working with customers on payment arrangement options.

Entergy TX

  1. Offering payment extensions and payment arrangements.
  2. Lists several financial assistance options, including: Level Billing, LIHEAP, Federal Rental Assistance, and Power to Care.
  3. Working with customers on payment arrangement options.

Evergy: KCPL KS

  1. Offering payment plans and an Average Payment Plan.
  2. Reduced payments for reconnecting service.
  3. Lists several financial assistance options, including: Emergency Rental Assistance, LIEAP, Tax Credits, and Project DESERVE.

Evergy: KCPL MO

  1. Offering payment plans and an Average Payment Plan.
  2. Reduced payments for reconnecting service.
  3. Lists several financial assistance options, including: LIEAP and Tax Credits.

Evergy: Westar

  1. Offering payment plans and an Average Payment Plan.
  2. Reduced payments for reconnecting service.

Eversource: Connecticut

  1. Offering a flexible payment plan for any past due amount.
  2. Encourages applying for associated financial assistance programs such as Connecticut Energy Assistance Program, Operation Fuel, and loan deferrals.

Eversource: Eastern Massachusetts

  1. Offering a flexible payment plan for any past due amount.
  2. Encourages applying for associated financial assistance programs such as LIHEAP, Good Neighbor Energy Fund, and loan deferrals.

Eversource: New Hampshire

  1. Offering a flexible payment plan for any past due amount.
  2. Encourages applying for associated financial assistance programs such as LIHEAP, Neighbor Helping Neighbor Energy Fund, EAP, and loan deferrals.

Eversource: Western Massachusetts

  1. Offering a flexible payment plan for any past due amount.
  2. Encourages applying for associated financial assistance programs such as LIHEAP, Good Neighbor Energy Fund, and loan deferrals.

Florida Power & Light

  1. Offering payment extensions and waiving late fees.
  2. Lists several financial assistance options, including: LIHEAP, EHEAP, FEMA Emergency Food Shelter assistance, and Care to Share.

Georgia Power

  1. Lists several financial assistance options, including: LIHEAP, Project Share, and a Senior Citizen Discount.

Gulf Power

  1. Offering payment extensions.
  2. Lists several financial assistance options, including: Payment Arrangements, LIHEAP, Elderly Home Energy Assistance, FEMA Emergency Food Shelter assistance, and Project Share.
  3. Encourages contacting customer service for more information.

Hawaiian Electric

  • Disconnections resume May 31st, 2021.
  • Offering Payment Arrangements.
  1. Lists several financial assistance options, including: Rental & Utility Relief Program, Hale Kakou, and DHHL Relief.
  2. Encourages customers to reach out to Customer Service for assistance and to set up payment plans.

Indiana Michigan Power IN

  1. Offering payment extensions and extended payment agreements.
  2. Lists several financial assistance options, including: LIHEAP, Indiana Emergency Rental Assistance, and Neighbor to Neighbor.
  3. Advises contacting customer service if customers cannot make bill payments.

Indiana Michigan Power MI

  1. Offering payment extensions and extended payment agreements.
  2. Lists several financial assistance options, including: CERA and LIHEAP.
  3. Advises contacting customer service if members cannot make bill payments.

Indiana Michigan Power OH

  1. Offering payment extensions and extended payment agreements.
  2. Advises contacting customer service if members cannot make bill payments.

Jersey Central Power & Light

  1. Service disconnection suspended until July 6th 2021.
  2. Offering payment plans, extended due dates, and third party notification.
  3. Lists several financial assistance options, including: Emergency Rental Assistance, USF, SHARES, LIHEAP, Lifeline, and PAGE.
  4. Encourages customers to contact customer service for assistance. 

Kentucky Utilities

  1. Disconnections resume in June.
  2. Offering payment arrangements and encourages looking into LIHEAP.
  3. Suggests reaching out to local community resources for financial assistance.

Liberty

  1. Eligible members can apply for a credit extension or special payment agreement.
  2. Lists several financial assistance options, including: EAP, Fuel Assistance, Housing Relief Program, and Neighbor Helping Neighbor Fund.
  3. Suggests customers with financial hardship contact customer service.

LADWP

  1. Has deferred disconnections for non-payment. 
  2. Lists several financial assistance options, including: Payment Arrangements, Low Income Discount Program, Lifeline Rate, and financial assistance.

Louisville Gas and Electric

  1. Disconnections resume in June.
  2. Offering payment arrangements and encourages looking into LIHEAP.
  3. Suggests reaching out to local community resources for financial assistance.

Madison Gas and Electric

  1. Not disconnecting service.
  2. Offering personalized payment arrangements and Budget Payment Plans.
  3. Suggests seeking financial assistance through Wisconsin Home Energy Assistance Program and United Way.

Maui Electric

  1. Disconnections resume May 31st, 2021.
  2. Offering Payment Arrangements.
  3. Lists several financial assistance options, including: Rental & Utility Relief Program, Hale Kakou, and DHHL Relief.
  4. Encourages customers to reach out to Customer Service for assistance and to set up payment plans.

Met-Ed

  1. Offering payment plans, extended due dates, and third party notification.
  2. Lists several financial assistance options, including: PCAP, LIHEAP, Dollar Energy Fund, LIURP, and CARES.
  3. Encourages customers to contact customer service for assistance. 

Midamerican Energy IA

  1. Suggests looking into LIHEAP or local Community Action Agencies.
  2. Encourages reaching out to customer service for payment plans.

Midamerican Energy IL

  1. Suggests looking into LIHEAP or local Community Action Agencies.
  2. Encourages reaching out to customer service for payment plans.

Mississippi Power

  1. Lists several financial assistance options, including: LIHEAP and Project Share

Mon Power PA

  1. Offering payment arrangements, extended due dates, and third party notification.
  2. Lists several financial assistance options, including: DEF, EA, LIEAP, and a 20% Energy Credit Program.
  3. Encourages customers to contact customer service for assistance. 

Mon Power WV

  1. Offering payment arrangements, extended due dates, and third party notification.
  2. Lists several financial assistance options, including: DEF, EA, LIEAP, and a 20% Energy Credit Program.
  3. Encourages customers to contact customer service for assistance. 

National Grid MA

  1. Offering Covid-19 Deferred Payment Agreements.
  2. Recommends a Budget billing plan or discounted rates for those eligible.
  3. Lists several financial assistance options, including: HEAP, Good Neighbor Energy Fund, and RAFT.
  4. Encourages customers to contact customer service for payment assistance inquiries. 

National Grid NY

  1. Offering deferred payment plan.
  2. Recommends a Budget billing plan.
  3. Lists several financial assistance options, including: HEAP, Energy Temporary Assistance, and Care & Share.
  4. Encourages customers to contact customer service for payment assistance inquiries. 

Northwestern Energy MT

  1. Suggests applying for LIEAP benefits/Emergency Bill Assistance.
  2. Encourages customers to contact customer service if they are having trouble paying their bill.

Northwestern Energy SD

  1. Suggests applying for LIEAP benefits/Emergency Bill Assistance.
  2. Encourages customers to contact customer service if they are having trouble paying their bill.

NV Energy North

  1. Offers Payment Arrangements, Equal Pay, and FlexPay, a prepaid service option.
  2. Lists several financial assistance options, including: SAFE,EAP, and Covid-19 Payment Assistance.
  3. Encourages customers to contact customer service if they are having trouble paying their bill.

NV Energy South

  1. Offers Payment Arrangements, Equal Pay, and FlexPay, a prepaid service option.
  2. Lists several financial assistance options, including: City specific assistance and EAP.
  3. Encourages customers to contact customer service if they are having trouble paying their bill.

NYSEG

  1. Those who have experienced a change in financial circumstances due to COVID-19 can have their accounts protected from disconnection.
  2. Offering payment plans.
  3. Suggests members apply to HEAP and Project Share.
  4. Encourages customers to contact customer service about payment assistance. 

Ohio Edison

  1. Offering payment arrangements, extended due dates, and third party notification.
  2. Lists several financial assistance options, including: PIPP Plus, HEAP, OPAE, and Project Reach.
  3. Encourages customersto contact customer service for assistance. 

Oklahoma Gas and Electric

  1. Offering payment arrangements; suggests calling customer service for information.
  2. Recommends enrolling in Average Monthly Billing, Guaranteed Flat Bill, and SmartHours.
  3. Suggests applying for Oklahoma specific Financial Assistance such as LIHEAP.

Pacific Gas and Electric

    1. Suspending service disconnections for non-payment; extended through June 30th, 2021.
    2. Offering Flexible Payment Plans.
    3. Providing additional support for low-income and medical baseline customers.
    4. Lists several financial assistance options, including: Rent Relief and Lifeline.
    5. Discounted Rate Programs:
  • CARE (California Alternate Rates for Energy)
        1. Program for low-income customers in which they receive a 20% or more discount on electric and gas bills.
        2. Members can apply via their utility’s website here.
  • FERA (Family Electric Rate Assistance Program)
      1. FERA applies an 18% discount to the qualifying customer’s electric bill.
      2. Customers can apply via their utility’s website here.

Pacific Power CA

    1. Temporarily suspended nonpayment disconnections and late fees.
    2. Offering flexible payment plans, extensions, and Equal Pay.
    3. Lists several financial assistance options, including: LIHEAP, Project Help, and Bill Discounts.
    4. Discounted Rate Programs:
  • CARE (California Alternate Rates for Energy)
      1. Program for low-income customers in which they receive a 20% discount on their bills.
      2. Customers can apply via their utility’s website here.
  1. Encourages calling customer service to discuss options.

Pacific Power OR

  1. Temporarily suspended nonpayment disconnections and late fees.
  2. Offering flexible payment plans, extensions, and Equal Pay.
  3. Lists several financial assistance options, including: Assistance Plus, Oregon Energy Fund, and State Energy Assistance. 
  4. Encourages calling customer service to discuss options.

Pacific Power WA

  1. Temporarily suspended nonpayment disconnections and late fees.
  2. Offering flexible payment plans, extensions, and Equal Pay.
  3. Lists several financial assistance options, including: Assistance Plus, State Energy Assistance, Project HELP,  and LIBA.
  4. Encourages calling customer service to discuss options.

PECO

  1. Offering expanded payment agreements and budget billing.
  2. Lists several financial assistance options, including: LIHEAP, Customer Assistance Program, CARES, Gift of Energy, Third Party Notification, and Energy Assistance Fund.
  3. Recommends contacting PECO for energy assistance options.

Penelec

  1. Offering payment arrangements, extended due dates, and third party notification.
  2. Lists several financial assistance options, including: PCAP, LIHEAP, LIURP, CARES, and Dollar Energy Fund.
  3. Encourages customers to contact customer service for assistance. 

Penn Power

  1. Offering payment arrangements, extended due dates, and third party notification.
  2. Lists several financial assistance options, including: PCAP, LIHEAP, LIURP, CARES, and Dollar Energy Fund.
  3. Encourages customers to contact customer service for assistance. 

Pepco DC

  1. Offering flexible payment arrangements, third party notification, and budget billing.
  2. Lists several financial assistance options, including: Good Neighbor Energy Fund, LIHEAP, RAD, Arrearage Management Program, and WAFF.
  3. Recommends contacting customer service to explore payment options.

Pepco MD

  1. Offering flexible payment arrangements, extensions, third party notification and budget billing.
  2. Lists several financial assistance options, including: LIHEAP, MEAP, EUSP, USPP, and WAFF.
  3. Recommends contacting customer service to explore payment options.

Portland General Electric

  1. Offering payment extensions, due date changes, and payment plans.
  2. Lists several financial assistance options, including: LIHEAP, OEAP, and Oregon Energy Fund.
  3. Suggests customers call customer service for more energy assistance options.

Potomac Edison MD

  1. Offering payment arrangements, extended due dates, and third party notification.
  2. Lists several financial assistance options, including: CEF, EUSP, MEAP, and USPP.
  3. Encourages customers to contact customer service for assistance. 

Potomac Edison WV

  1. Offering payment arrangements, extended due dates, and third party notification.
  2. Lists several financial assistance options, including: DEF, EA, LIEAP, and 20% Energy Credit Program.
  3. Encourages customers to contact customer service for assistance. 

PPL

  1. Offering OnTrack payment plans, extensions, and Budget Billing.
  2. Some income-eligible customers may qualify for reduced payments and debt forgiveness.
  3. Lists several financial assistance options, including: LIHEAP, Operation HELP, WRAP, and Cares.

PSE&G NJ

  1. Has suspended shutoffs for non-payment.
  2. Offering deferred payment agreements, equal payment plans, and third party notification.
  3. Service centers are temporarily closed.
  4. Lists several financial assistance options, including: LIHEAP, USF, and PAGE.

PSE&G NY

  1. Has suspended shutoffs for non-payment.
  2. Service centers are temporarily closed.
  3. Lists several financial assistance options, including: HEAP, Household Assistance Program, Project Warmth, and REAP.

Public Service Company of NM

  1. Offering Customer Relief Programs for eligible customers; advises looking into state assistance for renters.
  2. Payment centers are closed.
  3. Encourages customers to contact customer service for assistance. 

Public Service Company of OK

  1. Offering Payment Extensions, Extended Payment Agreements, and Power Pay.
  2. Lists several financial assistance options, including: LIHEAP, Light a Life, and Rental Assistance.
  3. Advises contacting customer service if members cannot make bill payments, to inquire about payment assistance.

Puget Sound Energy

  1. Will not be disconnecting customers for non-payment and waiving late fees.
  2. Offering payment arrangements, budget payment plans, and new bill due dates.
  3. Lists several financial assistance options, including: Pandemic Assistance Fund, HELP, LIHEAP, and the Warm Home Fund.

Rochester Gas & Electric

  1. Those who have experienced a change in financial circumstances due to COVID-19 can have their accounts protected from disconnection.
  2. Offering payment plans.
  3. Suggests customers apply to HEAP and Project Share.
  4. Encourages customers to contact customer service about payment assistance. 

Rocky Mountain Power ID

  1. Offering payment plans, equal pay, and due date extensions.
  2. Lists several financial assistance options, including: LIHEAP and Lend A Hand.
  3. Encourages calling customer service to discuss payment plans.

Rocky Mountain Power UT

  1. Offering payment plans, equal pay, and due date extensions.
  2. Lists several financial assistance options, including: HEAT, Utah Housing Assistance Program, HELP bill discount, and Lend A Hand.
  3. Encourages calling customer service to discuss payment plans.

Rocky Mountain Power WY

  1. Offering payment plans, equal pay, and due date extensions.
  2. Lists several financial assistance options, including: LIEAP and Energy Share.
  3. Encourages calling customer service to discuss payment plans.

Salt River Project

  1. Offering payment plans and the M-Power Price Plan.
  2. Lists several financial assistance options, including: Economy Price Plan, Project Share, and Wildfire
  3. Encourages calling customer service if members are having trouble paying their bills.

San Diego Gas and Electric

    1. Normal billing practices resume July 1st, 2021; offering payment arrangements.
    2. Branch offices are closed.
    3. Lists several financial assistance options, including: Lifeline, Neighbor to Neighbor and LIHEAP.
    4. Discounted Rate Programs:
  • CARE (California Alternate Rates for Energy)
        1. Program for low-income customers in which they receive a 30 or more discount on their energy bill..
        2. Customers can apply via their utility’s website here.
  • FERA (Family Electric Rate Assistance Program)
      1. Program for families whose income slightly exceeds the requirements for CARE.
      2. FERA discounts apply an 18% discount to the qualifying customer’s electric bill.
      3. Customers can apply via their utility’s website here.

Southern California Edison

    1. Normal billing practices resume June 30th, 2021.
    2. Offering payment extensions and arrangements.
    3. Lists several financial assistance options, including: 1-Time Assistance through the Energy Assistance Fund.
    4. Discounted Rate Programs:
  • CARE (California Alternate Rates for Energy)
        1. Program for low-income customers in which they receive a 30% discount on their energy bills..
        2. Customers can apply via their utility’s website here.
  • FERA (Family Electric Rate Assistance Program)
      1. Program for families whose income slightly exceeds the requirements for CARE.
      2. FERA discounts apply an 18% discount to the qualifying customer’s electric bill.
      3. Customers can apply via their utility’s website here.
  1. Encourages members who are having trouble paying their bills to contact the SCE Customer Contact Center.

The Illuminating Company

  1. Offering payment arrangements, extended due dates, and third party notification.
  2. Lists several financial assistance options, including: PIPP Plus, HEAP, OPAE, and Ohio Fuel Fund Grant.
  3. Encourages customers to contact customer service for assistance. 

Toledo Edison

  1. Offering payment arrangements, extended due dates, and third party notification.
  2. Lists several financial assistance options, including: PIPP Plus, HEAP, OPAE, and Neighbors Helping Neighbors.
  3. Encourages customers to contact customer service for assistance. 

Tucson Electric Power

  1. Offering payment arrangements, extensions, budget billing, and flexible pricing plans.
  2. Lists several financial assistance options, including: Lifeline.
  3. Encourages customers to contact customer service for assistance. 

United Illuminating

  1. Suspended all disconnections for non-payment and suspended late payment charges.
  2. Suspended required security deposits for new accounts.
  3. Offering a new Payment program that can last up to 24 months.
  4. Lists several financial assistance options, including: Forgiveness Matching Payment Program, UI Matching Payment Plan, Winter Protection Program, Operation Fuel, UniteCT, and CEAP.
  5. Suggests reaching out to discuss assistance options.

WE Energies

  1. Disconnections have resumed.
  2. Offering Time of Use rates and Budget Billing.
  3. Lists several financial assistance options, including: payment plans, Home Energy Assistance and Keep Wisconsin Warm/Cool Fund.
  4. Encourages customers to contact customer service for financial assistance options.

West Penn Power

  1. Offering payment arrangements, extended due dates, and third party notification.
  2. Lists several financial assistance options, including: PCAP, LIHEAP, LIURP, CARES, and Dollar Energy Fund.
  3. Encourages customers to contact customer service for assistance. 

Wisconsin Public Service

  1. Disconnections have resumed.
  2. Offering Budget Billing and Three Level Pricing.
  3. Lists several financial assistance options, including: Payment Arrangements, Third Party Notification, and Wisconsin Home Energy Plus Program.
  4. Encourages customers to contact customer service for financial assistance options.

Xcel Energy CO

  1. Working with customers to arrange specific payment arrangement plans
  2. Lists several financial assistance options, including: LEAP.

Xcel Energy MI

  1. Working with customers to arrange specific payment arrangement plans
  2. Lists several financial assistance options, including: SER and MEAP.

Xcel Energy MN

  1. Working with customers to arrange specific payment arrangement plans
  2. Lists several financial assistance options, including: EAP and ROFW.

Xcel Energy ND

  1. Working with customers to arrange specific payment arrangement plans
  2. Lists several financial assistance options, including: LIHEAP.

Xcel Energy NM

  1. Working with customers to arrange specific payment arrangement plans
  2. Lists several financial assistance options, including: LIHEAP.

Xcel Energy SD

  1. Working with customers to arrange specific payment arrangement plans
  2. Lists several financial assistance options, including: Low Income energy Assistance.

Xcel Energy TX

  1. Working with customers to arrange specific payment arrangement plans
  2. Lists several financial assistance options, including: CEAP.

Xcel Energy WI

  1. Working with customers to arrange specific payment arrangement plans
  2. Lists several financial assistance options, including: Heat for Heroes, KWWF, and WHEAP.

 

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