If you would like to cancel your Arcadia membership and discontinue your Community Solar savings, you will simply need to contact our Customer Support team at email@example.com. You can also reach out to us by phone at (866) 526-0083 between 9am and 7pm EST, Monday through Friday.
Once we receive your email, we will need to remove your subscription from the project. Please know that this requires action from your utility company and it will take 180 days for them to fully process your cancellation. During that period, you will still receive a statement from Arcadia reflecting your solar savings. After that 180 day period, you will no longer receive solar savings and will get a statement directly from your local utility company.*
We will keep you updated during that time and reach back out to you via email when the cancelation process is complete.
If you are moving, be sure to reach out to firstname.lastname@example.org so we can transfer your account. Your solar savings will continue until your final bill, which we will manage on your behalf. Depending on your new utility, we’ll do our best to enroll you in a new Community Solar project as soon as possible.
*If you are on a Dual Billing plan with Arcadia, you will still receive a statement from Arcadia until your account’s closure for the contribution to the solar farm, which equals the solar credits you receive on your utility bill, minus your discount. If you are on a UCB plan with Arcadia, you will continue to pay your utility directly.