We want to make sure you are comfortable using Arcadia to manage your supply rate without any adverse impact on special programs that are already set up with your utility, such as budget billing.
You have a couple of options to consider when you are enrolled in Smart Rate:
- Remain on your existing budget billing plan as well as the supply rate we found for you.
For some utilities, this new rate will be reflected within your budgeted monthly payment. However, some utilities may add this supply charge separately which would impact your monthly amount you originally scheduled. This would result in a savings credit to your utility account which will reflect at your budget billing true-up (when your utility readjusts your budget billing amount).
- Cancel your budget billing plan with your utility and remain on the new lower supply rate we found for you. By doing so, you will no longer be paying the same amount every month, but would not have to worry about having an additional supply charge on top of your budget billing amount until true-up.
You may also opt-out of Smart Rate if you wish, with no cancellation fees, and remain on your existing budget billing plan.
For questions or if you would like to discuss any of these options with a member of our Member Experience Team, please reach out to us at email@example.com