Can I still receive my bill directly from my utility?

If you choose to enroll in Bill Pay you will no longer receive your monthly bill from your utility. 

When you enroll in Bill Pay, Arcadia will receive your utility bill and manage payments on your behalf.

We receive your bill from your utility, process your payment every month using your preferred payment method, apply any savings or charges associated with your Arcadia programs, and send you an Arcadia statement. If you would like to access your local utility account for any reason, you can log in to your utility account to view your statements.

Please note, if you’re on the Basic plan or on the Free plan without Bill Pay you will continue to receive and pay your bill directly to your utility.

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