Can I still receive my bill directly from my utility?

If you choose to have your utility bills managed by Arcadia via Auto-Pay, you will no longer receive your monthly statement from your utility. 

Arcadia will receive your utility bill and manage payments on your behalf.

We receive your bill from your utility, process your payment every month using your preferred payment method, apply any savings or charges associated with your Arcadia programs, and send you an Arcadia statement.

If you would like to access your local utility account for any reason, you can log in to your utility account to view your statements.

If you don’t choose to have Arcadia manage your utility bills, you’ll still receive a statement each month from your utility company.

** Residential customers with selected utilities can join a local solar farm without paying their power bills through Arcadia. This is known as Dual Billing. These customers will still receive their bill from their utility & will also pay the utility bill directly to their energy company. Certain customers who are enrolled through UCB Billing will also continue to pay their utility bill directly to their utility.