Programs such as low income assistance, rebate programs, and senior discounts will not be disrupted or impacted by joining Arcadia.
If enrolled in our local Community Solar program you may want to consider turning off budget billing, please check out your state’s specific article under the Community Solar support section for more information on how budget billing might impact your solar savings. We’ll be sure to reach out to you via email before your savings begin with more instructions.
If you have a utility that is eligible for our Smart Rate program we won’t be able to search for lower rates while you’re enrolled in budget billing.
We are unable to offer our Bill Pay program for those with prepaid electric bills, payment arrangements on outstanding bills, and in some instances, rooftop solar. This support article provides more details on rooftop solar eligibility.
If you have a question about how a program with your utility impacts your Arcadia account, please reach out to our Member Experience team with any questions.
As our Basic plan requires you to pay your electric bills directly to your utility, all utility programs can remain as they are.