Arcadia does not have any cancellation fees and you are welcome to cancel your account at any time.
If you wish to cancel your account, please email us at firstname.lastname@example.org from the email on file with your account and use the subject line 'Cancel My Account'. You can also reach out to us by phone at (866) 526-0083 between 9am and 5pm EST, Mondays through Fridays.
For members enrolled in our local Community Solar program, the Arcadia account cancellation process may take a period of 90 to 180 days. For more information on how to cancel your account with Community Solar, please check out your state's specific article under the Community Solar support section.
Please note, if you're moving and want to transfer your Arcadia account, you can start the process on your Arcadia dashboard by following these instructions or reach out to a member of our Member Experience team who can assist you with next steps.