If you are enrolled in Bill Pay, make sure to turn off any automatic payments you have with your utility or bank and pay off any existing balance with your utility. This will ensure that you do not get double charged when we process your first payment.
As soon as you get your Arcadia welcome email, check your start date and make sure to turn off automatic payments for any existing bill once it is paid and your utility account balance is $0. We will start to bill you on or around the indicated start date.
If you still have automatic payments on your utility account and were double billed, your additional payment will result as a credit on your next utility bill. To avoid this in the future, be sure to turn off those automatic payments for the following month.
For our Evergreen Members, you do not need to unenroll from any automatic payment programs as you are still responsible for your utility charges.