As soon as you get your Arcadia welcome email, check your start date and make sure to turn off automatic payments for any existing bill once it is paid and your utility account balance is $0. We will start to bill you on or around the indicated start date, after that your bill will be managed by Arcadia and there is no need to pay your utility directly.
If paid your utility directly or if you still have automatic payments on your utility account and were charged by your utility and Arcadia, your additional payment will result as a credit on your next utility bill. To avoid this in the future, be sure to turn off those automatic payments for the following month and be sure to inform any other household members how Arcadia manages utility bills.
For our Evergreen Members, you do not need to unenroll from any automatic payment programs as you are still responsible for your utility charges.