I’m about to move, what do I do?

Arcadia is available across the United States and you can transfer your account from home to home with few exceptions.

First, be sure to contact your utility to schedule service to stop and start service. If enrolled in Auto-Pay, Arcadia will pick up and pay your final bill as usual. 

After you've contacted your utility, you can fill out a move request on your Arcadia dashboard. 

Step One: 

Login to your Arcadia dashboard 

Step Two: 

Go to the Profile tab of your account

Step Three: 

Select 'Start a move with us' under 'Account Settings' 

Step Four: 

Fill out information about your new home, we'll ask for what we need to get your account connected and let you know about any new programs you may qualify for if changing utilities 

You can also reach out to us by email anytime at support@arcadia.com or by phone at (866) 526-0083 between 9am and 5pm EST, Monday through Friday.