I’m about to move, what do I do?

Arcadia is available across the United States and you can transfer your account from home to home with few exceptions.

First, be sure to call your utility to let them know when to stop service. Next, schedule a date to start service at your new home.

If you're enrolled in Bill Pay please follow these instructions: 

• Log into your Arcadia dashboard
• Click "My Account" in the lower left-hand corner
• Click "Complete a Move Request" on the right-hand side of the page
• Fill in as much information as is available and click "Submit"

If you’re a member not enrolled in Bill Pay, moving out of the country, to a place where utilities are included in the rent, or if you have questions please contact Arcadia support.