If you would like to cancel your Arcadia membership and discontinue your Community Solar savings, please email us at email@example.com from the email on file with your account and use the subject line 'Cancel My Account'. You can also reach out to us by phone at (866) 526-0083 between 9am and 7pm EST, Monday through Friday.
Once we receive your email, we will need to remove your subscription from the project. Please know that this requires action from your utility company and it will take 90-180 days for them to fully process your cancellation. During that period, you will still receive a statement from Arcadia reflecting your solar savings. After that 90-180 day period, you will no longer receive solar savings and will get a statement directly from your local utility company.*
We will keep you updated during that time and reach back out to you via email when the cancelation process is complete.
You may be able to transfer your Arcadia account to your new home! Fill out a move request by completing the steps outlined here.
Your solar savings will continue until your final bill, which we will manage on your behalf. Depending on your new utility, we’ll do our best to enroll you in a new Community Solar project as soon as possible.
If you are having trouble completing the move request you may reach out to us via email firstname.lastname@example.org or by at (866) 526-0083 between 9am and 7pm EST, Monday through Friday.
* If you are on a UCB plan with Arcadia, you will continue to pay your utility directly.
This organization is operating under the Oregon Community Solar Program. The Oregon Community Solar Program is a state-enabled initiative overseen by the Oregon Public Utility Commission and implemented by Energy Solutions, The Energy Trust of Oregon, and Community Energy Project, and Portland General Electric. The Program provides resources and certification for its Project Managers (PMs) but does not promote any individual PM or PM affiliated organization. For more information about the program, call 1-800-481-0510 or email email@example.com .